Effective date: 7 August 2026
Last updated: 7 August 2026
Provider: ALFATIH LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States

This Refund Policy applies to all payments made to ALFATIH LLC for online Quran and Arabic tuition. It forms part of our Terms & Conditions.

1. Try before you pay

We offer a free trial lesson before any payment is taken. No payment card is required to book it and it does not convert into a paid plan. We strongly encourage every new student to take the trial, so that you commit only once you are satisfied with the teacher and the format.

2. The 7-day refund window

You may request a refund within 7 calendar days of the date of payment. Within that window:

• If you have taken no lessons from the payment, you receive a 100% refund of the amount paid.
• If you have taken some lessons from the payment, you receive a full refund of every unused lesson, calculated at the per-lesson rate you paid. Lessons already delivered are not refunded.

Worked example: you pay for an 8-hour package at €7 per hour (€56) and use 2 hours, then request a refund on day 5. We refund the 6 unused hours in full — €42.

You do not need to give a reason, and requesting a refund will not affect how we treat you if you return to us later.

3. After the 7-day window

After 7 days, prepaid lessons are non-refundable as a matter of general policy. However, we will still refund the unused balance in the following circumstances, at any time:

• We could not deliver. We failed to assign a teacher, repeatedly missed or cancelled lessons, or could not accommodate your agreed schedule.
• Duplicate or incorrect charge. You were charged twice, charged the wrong amount, or charged after cancelling. These are always refunded in full, regardless of timing.
• Unauthorised payment. The payment was made without the account holder’s authorisation. Refunded in full once verified.
• Serious medical or family circumstances. Where illness or bereavement prevents a student from continuing, we refund the unused balance on request. We may ask for brief supporting confirmation, and we handle these requests discreetly.

Outside these circumstances, if you cannot continue we will normally offer to hold your unused lesson balance for up to 6 months, or to transfer it to an immediate family member, rather than let it lapse. Just ask.

4. What is not refundable

• Lessons that have already been delivered.
• Lessons treated as delivered under our attendance rules — that is, cancelled with less than 12 hours’ notice, or missed without notice (see Terms & Conditions, Section 4).
• Currency conversion losses, international transfer charges or fees applied by your own bank or payment provider. We refund the amount we received; we cannot refund charges we never received.
• Amounts already refunded, or amounts subject to an open chargeback (to avoid a double refund).

5. How to request a refund

1. Email info@alfatih.online with the subject line “Refund Request”.
2. Include the student’s name, the email address used to enrol, the approximate date and amount of the payment, and the payment method used.
3. We acknowledge every request within 2 business days.
4. We review and decide within 5 business days of receiving the complete information, and tell you the outcome in writing with the calculation.
5. Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank, it may take a further few days to appear on your statement.

We do not charge any administration or processing fee for a refund.

6. Refunds by payment method

You paid by	How the refund is returned	Typical time after approval
Credit or debit card	Reversed to the same card, in the currency you were charged	5–10 business days
PayPal	Returned to the same PayPal account	3–5 business days
Bank transfer	Returned to the originating bank account	5–10 business days

For your protection and to prevent fraud, we refund only to the original payment method and the original payer. We cannot send a refund to a different account, card or person.

7. If you disagree with our decision

If you are not satisfied with the outcome, reply to our decision email and ask for it to be escalated. A second reviewer who was not involved in the original decision will look at your case and respond within 5 business days.

Please raise the matter with us before contacting your bank or card issuer. Chargebacks take weeks to resolve and freeze your account in the meantime, whereas we can usually resolve a genuine billing error within days. Your legal right to dispute a transaction with your payment provider is of course unaffected.

8. Consumer rights

This Policy is offered in addition to, and does not limit, any statutory rights you have as a consumer under the law of your country of residence. Consumers in the European Union and the United Kingdom may have a statutory 14-day right of withdrawal for distance contracts; where that applies to you, it applies alongside this Policy, and where it is more generous, it prevails.

9. Changes to this Policy

We may update this Policy. The version in force at the time of your payment is the version that governs that payment — a later change never reduces the refund rights attached to money you have already paid.

10. Contact

ALFATIH LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Refund enquiries: info@alfatih.online

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